Behavioural Styles
• Introduction to DiSC
• Understanding your individual style
• Understanding others
• Working with your strengths and weaknesses
• Reading others using DiSC
• Adjusting your style in order to become more effective
• Using DiSC to motivate and give feedback
Effective Communication Skills
• The first impression – getting it right
• Dealing with perceptions
• My Frame of Reference vs Your Frame of Reference
• Listening is the key
• Message sent – Message received
• Using appropriate language
• Questioning skills
• Dealing with misinterpretation
• Coping with over-sensitivity
Delegation
• Delegation as a development tool
• How to and how not to delegate
• What and when to delegate
• Selecting the appropriate person to delegate to
• Understanding where the responsibility and authority lies
• Following up and creating accountability
• Making delegation attractive to the delegate
• The 12 Steps to effective delegation
Managing Change
• Responsibilities of change agents
• Building change management competencies
• Selecting the right change management style
• 10 step change management model
• Communicating change
• Individual responses to change
• Dealing with resistance to change
• Managing redundancies
• The Scott and Jaffe Change Model