Our Programs – General Overview
The New Supervisor
People get promoted because they get results. And then what? The New Supervisor gives the new team leader the skills and strategies to excel in their new role. The program consists of a number of modules which cover the principles of managing and leadership, including skills in: delegation, motivation, conflict resolution, communication, performance management, team building, change management and others.
Communication Skills
Arguably the skill that determines our long term success and happiness in both our professional and personal life is our ability to communicate with others. Although all of us communicate, many of us could be so much more effective. Communication Skills can assist in almost all aspects of your work by, learning how to manage first impressions, understanding and interpreting body language, learning the skills of active listening and questioning, developing empathy and rapport, reading the situation, and adjusting your behavioural style in order to be more effective.
Selling Skills & Account Management
The sales climate is as turbulent today as ever. It is sometimes difficult to stay enthusiastic and maintain the burning passion and resilience salespeople need to be successful. Many days are filled with rejections, stalls, demands and empty promises. Selling Skills can make a big difference to your sales team by providing them with the skills to not only understand the sales process and customers’ needs but also their own values and beliefs – the attitudinal side. The program will help them to, plan, question effectively, present, negotiate, handle customer resistance, close, and build relationships.
Time Management
Time is the one great constant, but why is it some people seem to have so much more of it than others and achieve so much more in their day? Time Management helps people to get more done at work and at home, not by working more hours, but getting more out of the hours that are worked. It covers many helpful areas such as goal setting and planning, effective to-do lists, prioritising, dealing with interruptions, overcoming procrastination, running effective meetings, saving time on the phone and winning the email and paper war.
Presentation
Skills
In
a recent survey in the US, public speaking was ranked as
the number 1 fear - death was number 2! Many people,
because of the nature of their work, are required to do
presentations in front of others.
Presentation Skills
can help by understanding the effects of different
presentation styles, knowing your audience, planning,
verbal and non-verbal communication, selling your message,
using resources effectively, opening / closing techniques,
tips for overcoming fear and nerves, and handling
questions.
Customer
Service
Research
indicates that dissatisfied customers will tell on average
37 other people of their displeasure with your company’s
service. The value of
Customer Service
cannot be underestimated, and comes with identifying your
customer, understanding and clarifying your customer’s
needs, using NLP techniques to improve communication,
enhancing your service style, handling difficult customers,
and turning complaints into
opportunities.