Building Successful Teams
• Components of a team
• Why teams do and do not work
• Making your team work
• What skills are necessary for a successful team
• Building a successful team – the teaming process
• Different roles with the team
• Increasing cooperation and support
• How to get the best out of difficult team members
Conflict Resolution
• Capitalising on diversity
• What is conflict and confrontation
• Constructive conflict
• Managing disagreements and conflict
• Strategies that work!
• Reading the situation
• Knowing your outcome
• Getting to Win/Win
Motivating Yourself and Your Team
• The benefits of motivated staff
• What people want
• 10 ways to reward
• Asking the right questions
• The misconceptions regarding money!
• The importance of being valued
• How to encourage employees to contribute
• Maslow’s Hierarchy of Needs
• What employees really want